What to Do if Bookie Didn't Pay Out Your Winnings
Most likely, you have seen heartbreaking posts on the Internet in which users complain about the illegal actions of a bookmaker. Yes, cases of non-payment of winnings do happen. However, in this situation, not everything is so simple. Let's figure out why a bookmaker may refuse to pay out your winnings and what to do in this case.
Bookmaker's Dishonesty
Of course, the first thing that comes to mind is the platform's desire to deceive its users. Let us immediately note that such actions are not typical for top legal platforms, so choosing a reliable betting site is essential. You will find reviews of the best platforms that pay out winnings fairly on thematic resources, for example, on Bet Guide
When choosing, pay attention to the availability of a license and the sportsbook's reputation. Numerous negative reviews are a reason to think about the platform's reliability. It is also worth giving preference to bookmakers working on the market for a long time.
Objective Reasons
If we are talking about reliable and proven bookmakers, in most cases, problems with receiving winnings appear due to user violations and objective reasons. Let's look at what can lead to loss of winnings.
- Failure to comply with the terms of the bonus program. If a client uses bonuses for betting previously received from an online bookmaker but does not invest actual funds, the platform may refuse to credit the funds won. This rule allows you to spot dishonest bettors who hunt for bonuses on different sites.
- Multi-account. If you create several accounts with different data, the bookmaker's security service can still detect this. The same goes for using bid optimization software. In the future, the client will have all the accounts blocked and have to forget about his winnings. Fixed games. It is a broad concept that can fall under absolutely any match. If the bookmaker suspects that the result of the game was obtained due to an agreement between the parties, then the payment of all winnings will be suspended. In this way, betting platforms are fighting corruption in sports.
- Violation of registration conditions. The rules and conditions of any bookmaker detail the requirements for players. For example, bookies prohibit the registration of minors. It is a severe requirement, so don't cheat the system.
- Exceeding limits. Bookmakers set maximum bet values and winning amounts. Consider them when placing bets because you won't be able to get more than the maximum allowed amount.
- Technical reasons. The inability to receive winnings may be due to problems with the bookmaker or payment system. These are rare situations, but they do happen.
So a lot depends on you. It is essential to carefully read the terms and conditions of the service and adhere to them when betting. Remember that if you violate the terms, the bookmaker has every right to refuse to pay you. Also, check the legal requirements for Kenyan bettors. It will help to avoid painful consequences.
What to do?
Let us remind you again about the need to choose a legal bookmaker because this gives you more opportunities. If you have trouble receiving winnings on a licensed platform, you have several options to remedy the situation.
Contact Support
Don't panic right away. First, you need to understand the reasons for what happened. On any bookmaker's website, there is always a section with contact information or a feedback form through which you can file a complaint about violating the deadlines for paying out winnings established by the bookmaker's rules. An alternative option is to call the hotline and find out the reason. If the operator refuses to name her and does not explain, this is a reason to be wary.
Visit the Betting Shop
All official bookmakers have betting points, but unofficial ones may not. But in any case, you must clarify this point on the office's website and contact the point. There, you can ask the employee to find out and provide information about the winnings and write a payment application.
Leave Negative Feedback
If the above measures do not lead to anything, it is time to move on to more severe actions. There is no point in leaving a bad review on the bookmaker's website or in a group on social networks; the administration will quickly remove it from there. It is best to find thematic forums with bookmaker ratings and leave responses there, emphasizing that the bet has been placed, but there are still no payments. If the company values its reputation, it will get in touch with the client and try to resolve the conflict peacefully.
Contact Law Enforcement Authorities
If the bookmaker refuses to explain, use your legal right to seek justice. You can sue the bookmaker for failure to fulfill their obligations. Today, there are known cases of such cases being resolved in favor of bettors.
Conclusion
As you can see, the bookmaker's refusal to pay your winnings is only sometimes due to the dishonesty of the platform. Often, the problem arises as a result of the user's actions. Now you know how to effectively understand the situation and do everything possible to receive the winnings.